1. About delivery
Q： How long does it take to ship an item?
A： We ship within 2-3 working days.
It may take longer when an item is out of stock,
as we place orders to the manufacturers.
In those cases delivery time may vary according to the item.
Please confirm the lead time before purchasing.
Kindly let us know if you find an item without lead time on our page.
We will let you know as soon as possible if there are any delivery issues.
Q： How long does it take for a package to arrive?
A： Arrival time may vary according to your address,
weather conditions and carrier's situation.
Therefore we cannot give you a concrete date for when,
but you will be able to track your delivery by checking the tracking number
which will be sent to you after shipping.
Q： Which carrier are you going to use?
A： We will ship by DHL or Fedex. Please feel free to let us know by email
if you would like other delivery options or preference.
Please also be noted that there may be an extra fee for choosing a particular carrier depending on the area.
Q： What should I do when I receive a damaged package ＆ goods inside are damaged?
A： All the products are covered by shipping insurance when shipped.
Our carrier will cover the cost when the package gets damaged or lost.
If package/goods damage issue arises,
please send us photos of all items and its box
so that we can see the damage clearly.
We will process the refund or reshipment as soon as possible.
Q： How can I track my package?
A： Tracking number will be sent to you by email once it's shipped.
If you couldn't find the tracking email, please check your SPAM/JUNK folder.
Please let us know if you couldn't receive the email after checking.
2. Order and payment
Q： How can I order?
A： All you need to do is add an item in your shopping cart and check out.
Please feel free to contact us if you have any questions.
Q： What types of payment do you accept?
A: We accept credit card and Paypal.
3. Others
Q： How long is the warranty for?
A： The warranty is for 30 days after goods arrived.
Our carrier will cover the cost when the package gets damaged or lost.
If a package/goods damage issue arises,
please send us photos of all items and its box so that we can see the damage clearly.
We will process the refund or reshipment as soon as possible.
Q： Do I have to pay custom duty?
A： You will have to pay custom duty for your product,
and the amount may vary according to your country's regulations.
Custom duty is not included in the price or shipping fee.
Please check your customs procedure in your country about the extra fee.
Additional shipping fee is not the same as custom duty.
We do not accept any requests about lowering the price or set your package
as "gift" for customs procedure, which is prohibited by law.
